FAQs

  • ReTotes moving boxes offer a low environmental impact moving solution that is convenient, practical, and affordable. We are committed to providing an eco-sustainable service that refrains from a dependency on wasteful cardboard or single use products. ReTotes moving boxes are used to store and transport your personal possessions during the moving process while their easily maneuverable and stackable features save time, money, and space.

    Convenient:

    • Free delivery and pick up

    • Stack securely on top of each other

    • Dollies included so you can transport 5 ReTotes at a time

    • Attached hinged lids

    • Pre assembled so no more wasted hours building, taping, cutting, and breaking down cardboard boxes

    Durable:

    • ReTotes walls are stronger than cardboard so they can hold more weight (up to 50 lbs.) without the bottom falling out

    • 5 ReTotes can be stacked on top of one another without crushing the ones underneath

    Affordable:

    • Because of the size, durability, and convenience of the ReTotes, you’ll save on the amount of boxes, supplies, manpower, and van space needed

    Sustainable/Low Environmental Impact:

    • Recyclable composition ensures no waste products are added to the environment

    • Attached interlocking lids, eliminating the need (and frustration) for single use tape

  • ReTotes moving boxes can be used for:

    Office moves
    Retail moves
    Apartment moves
    Dorm moves
    Residential moves
    Home moves
    Home remodels
    Home staging
    Home organizing
    Garage sales
    Charity drives
    Book fairs
    Classroom moves
    Weekend trips
    Trade shows
    Catered dinners
    Events

  • The ReTotes boxes and supplies will be delivered and picked up at the front door, garage, or curbside at the predetermined address at the scheduled date and time. If additional time or ReTotes are needed, please reach out to us directly and we will do our best to make the necessary changes.

    Note: No in-home, stair, or elevator deliveries or pickups.

  • Yes, someone over the age of 18 should be there to inspect, count, and sign for the equipment delivery and pick up. This is a double check measure to ensure the ReTotes boxes were delivered and picked up in the condition promised. If you have an extenuating circumstance, please give us a call and we will try our best to accommodate you.

  • ReTotes provides you with the moving boxes and dollies to make the move easier for you and any movers you hire. Our ReTotes have ergonomic handles (comfortable to carry); they nest and stack perfectly on top of each other (space saving); and a dolly to wheel your ReTotes around, minimizing heavy lifting (back saving).

  • Yes, of course! Movers appreciate many of the ReTotes features such as the comfortable grip, ability to stack, and their uniform size. The ReTotes save moving truck space - no more box Tetris!

  • Generally yes, unless it’s extra heavy or cannot fit into a conventional sized box.

  • Although used moving boxes are a more sustainable solution than buying new, they're still not a good idea. Cardboard boxes attract dirt, bacteria, chemicals, pet dander, and bed bugs. Used cardboard boxes are soft and retain moisture, making them less durable, easy to crush, and difficult to protect your valuables. It’s also a hassle to collect different sized boxes from various locations to try to fit them together in your car. You would still have to get tape and assemble them after you finish collecting them. After your move, the boxes would also need to be broken down and disposed of. However, ReTotes are thoroughly cleaned and sanitized after each use, and the drop off and pick up is convenient. There is no assembly required - saving you time, energy, and money. Also, ReTotes are durable and water/dust resistant so they won’t suffer from the degradation experienced by withering cardboard.

  • Each ReTote is thoroughly disinfected, sanitized, pressure washed, and isolated for several days before being added back into the rotation.

  • Each ReTote box is thoroughly disinfected, sanitized, pressure washed, and isolated for several days before added back into the rotation. ReTotes that require deep cleaning or contain pet hair are subject to a cleaning charge of $5 per tote.

  • ReTotes packages include the ReTotes, dollies, labels, and zip ties. Please use the labels to categorize your ReTotes for an organized move. The ReTotes have attached interlocking lids and zip ties are included for extra security. Please do not use tape or stickers on the ReTotes (may result in a cleaning fee). Moving blankets and bubble wrap rolls are available for an additional charge.

  • A 2-week rental is perfect for most residential clients to pack, move and unpack. ReTote’s packages are priced for reduced rates for additional weeks of rental. When you place your order, you can select a rental period anywhere from 1 to 6 weeks. If you are doing a home remodel or putting your belongings into storage for a longer period, we offer discounted monthly pricing (if booked and paid for in advance) depending on availability.

  • Please contact us directly to arrange a different delivery or pick up date and/or time. We will make every effort to reschedule your order based on availability and scheduling. We need no less than 72 hours to accommodate your change, otherwise a change fee may apply.

  • We understand moving plans can change for any number of reasons. If you would like to cancel an order, it must be done 48 hours before your scheduled delivery date to receive a full refund. If an order cancellation is made 24 hours before the delivery, there is a 30% restocking fee. If an order is canceled on the date of delivery, there is a restocking charge of 60%.

  • There is no delivery or pick up fee within the service area.

  • PayPal and all major credit cards (American Express, Visa, Mastercard, and Discover) are accepted and required to finalize your reservation.

  • Please contact us directly to arrange a re-delivery. If ordering additional ReTotes a la carte, there is a re-delivery minimum of 5 ReTotes at $5 each and a $30 delivery fee. Any extra ReTotes delivered will be picked up at the same time and location of your original order.

  • ReTotes extensions will be approved based on availability and scheduling. Please contact us no less than 5 days before your pickup date, and we will make every effort to extend your rental period.

  • Please reach out to us directly and we can check availability to reschedule your pickup.

  • We realize that accidents happen, but if the ReTote or dolly is damaged there is a $60 replacement fee per ReTote and $65 for each dolly.

  • Please contact us directly to see if there is availability and we will try to accommodate your request as best as possible.

  • The ReTotes moving boxes are available for purchase during the ordering process and arrangements can be made during the pick up appointment.

  • ReTotes reusable plastic moving boxes are 23” x 16” x 14”. Think of each ReTote as a 40-50 pound suitcase, so for moving purposes it’s the perfect size for household items, clothing, shoes, books, kitchen gadgets, and dishes.

  • Think of each ReTote like a 40-50-pound suitcase that can hold:

    • 48 books; or

    • 12-15 pairs of shoes; or

    • 15 pairs of shorts and 40 t-shirts; or

    • 40 pairs of jeans; or

    • 15 sweaters and 5 winter jackets; or

    • 15,000 Legos (not confirmed)

  • An empty ReTote is roughly 7 pounds, and we recommend filling them no more than 40-50 pounds each for safe lifting. ReTotes can be stacked 5 at a time with a maximum total weight of 250 pounds to safely roll in a dolly. Think of each ReTote like a 40-50-pound suitcase.

  • ReTotes boxes are easy to carry and the dollies provided make transporting 5+ ReTotes at a time seem effortless. Unlike carrying cardboard boxes that are impossible to find a good grip on, ReTotes are constructed with ergonomic built-in handles which make them easy to grab and lift. ReTotes are also designed to fit through most doors so you won’t have a problem moving them throughout the house.

  • YES! On average, cardboard boxes are used less than two times before being recycled or disposed of, whereas each ReTote is used over 400 times! At the end of their life cycle ReTotes are recycled to be made into other post-consumer recycled goods, completely avoiding a trip to the landfill. Additionally, ReTotes stack perfectly on top of one another eliminating the need to play Moving Truck Tetris. This reduces gasoline, emissions, and labor costs. The strong walls make the ReTotes crushproof and the strong base can hold up to 50 pounds - allowing you to pack more into each ReTote, saving you money on additional boxes and supplies. The attached interlocking lids provide immediate closure totally removing the need for tape.

    • ReTotes are (re)used 400+ times vs 1.5x with cardboard.

    • ReTotes are recycled into post-consumer goods, avoiding landfills and recycling centers.

    • ReTotes are built with attached interlocking lids, eliminating the need (and frustration) for single use tape.

  • ReTotes are made from 100% post-consumer recycled material and they are 100% recyclable. This means after their useful life, ReTotes are sent to local recycling plants to be made into other goods - saving plastic from ever reaching landfills.

    • ReTotes!

    • Suitcases

    • Backpacks

    • Purses/Handbags

    • Trash Bags

    • Laundry Hampers

    • Dresser Drawers